Hello, this is Hello Kitty Friends Match.

In the new update on June 25,

an issue occurred where existing logins were not maintained,

and players were prompted to select a login method again upon launching the game.

We sincerely apologize for the inconvenience caused in using the game.

If your login has been unlinked and you are experiencing difficulty accessing your original account,

please contact our customer support with the following information:

[Required Information for Customer Support Inquiry] 

- Nickname of the unlinked account:

- Last level achieved with the unlinked account:

- Team name joined with the unlinked account:

- Payment receipt for the unlinked account:

* Go to: FAQ > Payment Inquiries > I want to check my purchase history and order number.

* https://cs.line.games/support/qna/detail/HKFM

[How to Contact Customer Support]

- https://hkfm.floor.line.games/us/bbsCmn/detail/1744708339598014672

If you submit your inquiry through the above method,

we will verify the information of the lost account and assist you with recovery by creating a new account.

We once again apologize for the inconvenience caused by this error

and will do our best to ensure smooth gameplay for all our Friends.

Thank you.